Terms & Conditions

1. Merchant identity & contact

Raedia is a product of CODEXA SOFTWARE (Pty) Ltd (trading as Codexa / Codexa Holdings), a private company registered in the Republic of South Africa.

• Registered name: CODEXA SOFTWARE (Pty) Ltd
• Enterprise / company registration number: 2026/724162/07
• Country of domicile: South Africa
• Registered office: 5 Seychelles Ave, Capri Village, 7975, Cape Town, South Africa
• Website: https://raedia.dev/
• Product support / sales email: [email protected]
• Company email: [email protected]

For PayFast / card-scheme merchant reviews: a link to these Terms appears on the home page and will also appear in the checkout path before you confirm payment.

2. Acceptance of these Terms

By accessing raedia.dev, requesting a trial, creating an account, completing checkout, or installing or using Raedia software, you agree to these Terms. If you do not agree, do not use the site or the software.

If you purchase on behalf of a company or organisation, you confirm that you are authorised to bind that entity. “You” means the individual or the entity you represent.

We may update these Terms from time to time. The “Last updated” date above will change when we do. Continued use after an update constitutes acceptance of the revised Terms. Material changes affecting paid subscribers will be communicated by email where reasonably practicable.

3. Description of goods and/or services

CODEXA SOFTWARE (Pty) Ltd is a software business in the live visuals / media-server industry. We develop and licence Raedia — a GPU-native Windows application for live visuals, VJ mixing, projection mapping and LED-wall control (Display · Map · Control).

What you buy or trial is a software licence (and related digital services), not a physical product. Typical inclusions, depending on plan:

• Download of the Windows installer / application build made available for your entitlement
• A licence key that activates the software on one computer. A monthly licence runs for as long as the subscription is paid. A once-off licence does not expire.
• Access to the features of your plan. Core: clean output with no watermark, saving shows, layers, clips and effects, up to two outputs and NDI output. Pro adds projection mapping (regions, warp and masks), edge blend, more than two outputs, MIDI, OSC and DMX control, and Spout output.
• Email support during an active monthly subscription, during the updates period of a once-off licence, or during a valid trial, on a commercially reasonable basis

Raedia is updated regularly. Features, packaging and documentation may change between versions. Marketing pages describe the product as currently shipped; they do not promise feature parity with third-party enterprise media servers.

4. Packages & pricing

Raedia is sold in two ways, plus a free trial: as a monthly subscription, or as a once-off purchase. Prices are in South African Rand (ZAR) or United States Dollars (USD). The amount shown at checkout is the amount you authorise and pay. Prices may be updated; currency at checkout depends on the payment path offered to you.

Once-off licences and updates. A once-off licence lets you keep using the versions of Raedia released up to the end of your updates period for as long as you wish. Your updates period is 12 months from the date of purchase. Versions released after it are not covered by that licence: you may buy an upgrade, at the price published at the time, or carry on with the version you have. An upgrade adds 12 months of updates, counted from the date the upgrade is paid. A Core licence may be upgraded to Pro at any time, at the price published at the time; that does not change its updates period. An upgrade applies to the licence you already hold, on the computer it is activated on, and does not give you a second licence. We do not promise any particular feature or number of releases during the updates period.

Team / multi-venue packages may be offered later; they are not currently on the active public catalogue unless listed at checkout.

Taxes

Prices may be shown exclusive or inclusive of VAT or other taxes depending on your location and the payment provider’s tax settings. Any tax calculated at checkout forms part of the total payable. If you require a tax invoice, request one from [email protected] with your payment reference and billing details.

5. Payment methods — PayFast and Paddle

Buyers in South Africa, Botswana, Lesotho, Namibia and Eswatini pay in South African rand (ZAR) through PayFast. Buyers elsewhere pay in US dollars (USD) through Paddle, which acts as reseller and merchant of record for those sales and handles tax and the receipt. The currency and amount charged are the ones shown at checkout.

5.1 PayFast (Network International)

• PayFast by Network International is used for South African and other markets where that checkout is offered (cards, Instant EFT and other methods PayFast enables on our merchant account).
• When you pay with PayFast, you also agree to PayFast’s customer terms available via payfast.io.
• Payment data is handled by PayFast. We do not receive or store your full card number.
• A monthly subscription renews automatically each month at the then-current plan price until cancelled (see Cancellation). A once-off purchase is a single payment and does not renew.
• Successful payment is confirmed by PayFast’s return / notify (ITN) process. Your licence is issued or extended only after we receive confirmed successful payment status.

5.2 Paddle

• When you pay through Paddle you also agree to Paddle’s buyer terms, shown in the Paddle checkout.
• Payment data is handled by Paddle. We do not receive or store your full card number.
• Your licence is issued only after Paddle confirms successful payment to us.

5.3 Authorisation & failed payments

By completing checkout you authorise the selected processor to charge the displayed total. If a payment fails, is reversed, or a chargeback is raised, we may suspend or revoke the associated licence until the matter is resolved. You remain responsible for amounts owed for the period the software was made available to you, subject to applicable law.

We do not accept cash, cheque, or bank deposit as standard public checkout methods unless we agree in writing for a specific invoice.

6. Delivery policy (digital goods)

Raedia is delivered electronically. There is no physical shipment and no courier or postal charge.

• Trials: after a valid request (and any email verification step we require), we email a trial licence key and download instructions to the address you provide, usually within minutes and in any event within 24 hours on business days. Check spam / junk folders.
• Paid licences: subject to successful payment confirmation from PayFast or Paddle, we process your order and deliver licence credentials and download access by email (and/or via your customer portal if enabled) within 24 hours, typically immediately after confirmation.
• Delivery is confirmed by the email containing your key and by successful activation in the application where applicable.
• A licence key is for one computer. Raedia may ask to go online once to activate the key on that computer; after that it runs without an internet connection.
• You are responsible for providing a working email address and for installing the software on a compatible Windows system that meets the published requirements.

If you do not receive delivery within 24 hours of confirmed payment, contact [email protected] with your full name, email used at checkout, approximate payment time, and payment reference / transaction ID from PayFast or Paddle.

Export / availability

Raedia is offered internationally where payment and licensing allow. We may refuse or restrict sales where required by law, sanctions, or risk policy. The software is licensed for use subject to South African law and any export controls that apply to you.

7. Return and refunds policy

Because Raedia is digital software delivered by electronic means, the following refund rules apply. This policy is intended to be fair and clear for cardholders and for PayFast / scheme merchant requirements.

7.1 Free trial

The 30-day trial is free of charge. No payment is taken for a standard trial key. There is nothing to refund for a trial itself.

7.2 Non-delivery or failed activation

If we fail to deliver a paid licence within 24 hours of confirmed successful payment, or the licence cannot be activated due to a fault on our side, you are entitled to a full refund of the amount paid for that order. Contact us within 14 days of payment. We will refund within 30 days of approving the claim, via the original payment method where the processor allows.

7.3 Change of mind / buyer’s remorse

Once a paid licence key or entitlement has been delivered and the download made available, change-of-mind refunds are not offered for digital licences, except where South African consumer law (including the Consumer Protection Act, 2008) gives you a non-excludable right. If such a right applies, we will honour it.

If you cancel a monthly subscription before the first renewal and you have not used the software beyond a reasonable evaluation consistent with the free trial, you may request a goodwill review by email — we decide these case by case. The same applies to a once-off licence if you ask within 7 days of purchase and before it has been activated on a computer.

7.4 Monthly subscription renewals

A once-off licence is a single payment and has no renewal charge. Renewal charges for monthly plans are refundable only if:

• you cancel and request a refund within 7 days of the renewal charge, and
• you have not continued to use the software after that renewal in a material way, and
• we can reverse or refund via PayFast or Paddle for that transaction.

Otherwise, cancel before the next renewal to stop future charges (see Cancellation). We do not prorate unused days on monthly plans unless required by law or agreed in writing.

7.5 Defective service

If Raedia is materially unfit for the ordinary purpose of a media-server application on supported Windows hardware due to a defect we can reproduce, and we cannot provide a fix or reasonable workaround within a reasonable time after you report it, you may request a refund or credit: for a monthly subscription, for the then-current billing period; for a once-off licence, a fair proportion of the price if you ask during its updates period. Product limitations (section 10) are disclosed up front and do not by themselves constitute a defect.

7.6 Chargebacks & abuse

Please contact us before raising a chargeback. Unwarranted chargebacks may result in immediate licence revocation. Refunds will not exceed the original transaction amount and, where processed by PayFast or Paddle, are returned to the original payment instrument in line with that provider’s rules. We may issue a refund receipt by email.

7.7 How to request a refund

Email [email protected] with subject “Refund request”, your full name, email, package, payment date, amount, payment reference, and reason. We aim to respond within 5 business days.

8. Cancellation and renewals

Monthly subscriptions

• A monthly subscription renews automatically each month until cancelled.
• Cancel via the link in your receipt email, or by emailing [email protected] before the renewal date.
• Cancellation stops future renewals. The licence keeps working until the end of the period already paid, unless we agree otherwise or revoke for breach.
• We may change the monthly price with notice by email or on-site notice where practicable. If you do not accept a new price, cancel before renewal.

Once-off licences

• A once-off licence is not a subscription. There is nothing to cancel and nothing renews.
• The licence does not expire. It includes updates for 12 months from the date of purchase.
• When your updates period ends you may buy an upgrade, at the price published at the time, or keep using the version you have.

9. Licence grant and acceptable use

Subject to these Terms and payment (or a valid trial), we grant you a limited, non-exclusive, non-transferable licence to install and use Raedia on one computer per licence, solely for your own live production, rehearsal, installation or personal creative use. A monthly licence lasts for as long as the subscription is paid. A once-off licence does not expire. We may revoke a licence only for breach of these Terms, for a reversed or charged-back payment, or for fraud.

One licence, one computer. A licence is for one computer and stays with it. It cannot be moved to another computer, lent or resold. If that computer is replaced, lost, stolen or fails, the licence does not carry over to another one; a replacement is at our discretion. Reinstalling Raedia or Windows on the same computer does not use up the licence.

You must not:

• share, sell, rent, sublicence or publicly redistribute licence keys;
• circumvent licence checks, the one-computer limit, or copy protection;
• reverse engineer the software except to the extent permitted by mandatory law;
• use Raedia to infringe others’ IP, or for unlawful content or activity;
• attack, overload or abuse our licensing, download or website infrastructure.

All intellectual property in Raedia and this website remains with CODEXA SOFTWARE (Pty) Ltd and its licensors. No ownership passes to you — only the licence described here.

10. Product limitations

Raedia is provided “as is” for evaluation and production use. You acknowledge that:

• like any software, Raedia may contain bugs, and an update may change how a feature works;
• you should keep backups of show files and critical media;
• we may re-issue a licence key for security reasons;
• uptime of ancillary services (licence validation, download mirrors, email) is not guaranteed at enterprise SLA levels unless a separate written agreement says otherwise.

11. Customer privacy policy

We process personal information in line with the South African Protection of Personal Information Act, 2013 (POPIA) and, where applicable, other privacy laws.

What we collect

• Identity and contact data you submit (name, email, role, country, messages)
• Billing identity and transaction metadata from PayFast or Paddle (we do not store full card PANs)
• Licence / device entitlement data needed to issue and validate keys
• Basic technical logs (IP address, user agent, timestamps) for security and abuse prevention
• Email engagement related to transactional mail (trial keys, receipts, service notices)

Why we use it

• To provide trials, licences, downloads and support
• To take and confirm payment and prevent fraud
• To meet legal, tax and accounting duties
• To send service communications; marketing only where you opt in or as otherwise allowed by law (you may unsubscribe)

Sharing

We share data with processors who help us run the service, including PayFast, Paddle, email delivery providers, hosting (e.g. Cloudflare), and our operations systems. They may only process data on our instructions and under appropriate agreements. We do not sell your personal information.

Retention & your rights

We keep records as long as needed for the licence relationship, dispute handling and legal retention. You may request access, correction or deletion (subject to legal exceptions) by emailing [email protected]. You may lodge a complaint with the Information Regulator (South Africa) if you believe we have mishandled your information.

Cookies

The marketing site is primarily static. Essential cookies or similar technologies may be set by Cloudflare or embedded processors at checkout. We do not run invasive third-party advertising trackers on raedia.dev as of the date above.

12. Payment security

Card payments are processed by PayFast or Paddle, which maintain PCI DSS compliant environments for card data. Checkout pages are served over HTTPS. Never email full card numbers to us. If you suspect unauthorised use of your payment method in connection with Raedia, contact your bank and email us immediately.

13. Warranties and limitation of liability

To the maximum extent permitted by South African law, Raedia and related services are provided without warranties of uninterrupted operation, merchantability or fitness for a particular show, venue or broadcast. Nothing in these Terms excludes liability that cannot lawfully be excluded, including for gross negligence or fraudulent misrepresentation where such exclusion is void.

Subject to that, our total aggregate liability arising out of any paid order is limited to the amount you paid us for that order in the three (3) months preceding the claim. We are not liable for indirect, consequential, special or lost-profit damages, lost shows, reputational harm, or loss of data, except where mandatory law says otherwise.

14. Governing law, disputes & contact

These Terms are governed by the laws of the Republic of South Africa. Courts of South Africa have jurisdiction, without prejudice to any non-excludable consumer rights you may have in your place of residence.

Questions about these Terms, packages, payments, delivery or refunds:

• Email: [email protected]
• Merchant: CODEXA SOFTWARE (Pty) Ltd · 2026/724162/07 · 5 Seychelles Ave, Capri Village, 7975, Cape Town, South Africa

Checkout notice: By paying for a Raedia package you confirm that you have read these Terms, including the description of services, delivery policy, refund policy and privacy policy, and that you authorise the selected payment of the total shown by PayFast or Paddle.