1. Merchant identity & contact
Raedia is a product of CODEXA SOFTWARE (Pty) Ltd (trading as Codexa / Codexa Holdings), a private company registered in the Republic of South Africa.
- Registered name: CODEXA SOFTWARE (Pty) Ltd
- Enterprise / company registration number: 2026/724162/07
- Country of domicile: South Africa
- Registered office: 5 Seychelles Ave, Capri Village, 7975, Cape Town, South Africa
- Website: https://raedia.dev/
- Product support / sales email: [email protected]
- Company email: [email protected]
For PayFast / card-scheme merchant reviews: a link to these Terms appears on the home page and will also appear in the checkout path before you confirm payment.
7. Return and refunds policy
Because Raedia is digital software delivered by electronic means, the following refund rules apply. This policy is intended to be fair and clear for cardholders and for PayFast / scheme merchant requirements.
7.1 Free trial
The 7-day trial is free of charge. No payment is taken for a standard trial key. There is nothing to refund for a trial itself.
7.2 Non-delivery or failed activation
If we fail to deliver a paid licence within 24 hours of confirmed successful payment, or the licence cannot be activated due to a fault on our side, you are entitled to a full refund of the amount paid for that order. Contact us within 14 days of payment. We will refund within 30 days of approving the claim, via the original payment method where the processor allows.
7.3 Change of mind / buyer’s remorse
Once a paid licence key or entitlement has been delivered and the download made available, change-of-mind refunds are not offered for digital licences, except where South African consumer law (including the Consumer Protection Act, 2008) gives you a non-excludable right. If such a right applies, we will honour it.
If you cancel a subscription before the first renewal and you have not used the software beyond a reasonable evaluation consistent with the free trial, you may request a goodwill review by email — we decide these case by case.
7.4 Subscription renewals
Renewal charges for monthly or yearly plans are refundable only if:
- you cancel and request a refund within 7 days of the renewal charge, and
- you have not continued to use the software after that renewal in a material way, and
- we can reverse or refund via PayFast for that transaction.
Otherwise, cancel before the next renewal to stop future charges (see Cancellation). We do not prorate unused days on monthly plans unless required by law or agreed in writing.
7.5 Defective service
If Raedia is materially unfit for the ordinary purpose of a media-server application on supported Windows hardware due to a defect we can reproduce, and we cannot provide a fix or reasonable workaround within a reasonable time after you report it, you may request a refund or credit for the then-current billing period. Beta limitations (section 10) are disclosed up front and do not by themselves constitute a defect.
7.6 Chargebacks & abuse
Please contact us before raising a chargeback. Unwarranted chargebacks may result in immediate licence revocation. Refunds will not exceed the original transaction amount and, where processed by PayFast, are returned to the original payment instrument in line with that provider’s rules. We may issue a refund receipt by email.
7.7 How to request a refund
Email [email protected] with subject “Refund request”, your full name, email, package, payment date, amount, PayFast reference, and reason. We aim to respond within 5 business days.
8. Cancellation and renewals
- Monthly and yearly plans renew automatically until cancelled.
- Cancel via the billing portal link in your receipt email, or by emailing [email protected] before the renewal date.
- Cancellation stops future renewals. Access continues until the end of the period already paid, unless we agree otherwise or revoke for breach.
- We may change prices on renewal with notice by email or on-site notice where practicable. If you do not accept a new price, cancel before renewal.
14. Governing law, disputes & contact
These Terms are governed by the laws of the Republic of South Africa. Courts of South Africa have jurisdiction, without prejudice to any non-excludable consumer rights you may have in your place of residence.
Questions about these Terms, packages, payments, delivery or refunds:
- Email: [email protected]
- Merchant: CODEXA SOFTWARE (Pty) Ltd · 2026/724162/07 · 5 Seychelles Ave, Capri Village, 7975, Cape Town, South Africa
Checkout notice: By paying for a Raedia package you confirm that you have read these Terms, including the description of services, delivery policy, refund policy and privacy policy, and that you authorise the selected payment of the total shown by PayFast.